Frequently Asked Questions
Everything you need to know about Velites gear and services.
What is the average shipping time for orders?
Standard domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
Do you offer a warranty on your jump ropes and training gear?
Yes, all Velites products come with a one-year manufacturer warranty against defects in materials and workmanship to ensure you have the best training experience.
What is your return policy for fitness equipment?
We offer a 30-day return window for all unused items in their original packaging. Please note that for hygiene reasons, certain apparel items must have tags attached.
How do I choose the right size for my jump rope?
We provide a comprehensive sizing guide on each product page. Generally, we recommend standing on the center of the rope; the handles should reach your armpits for an optimal fit.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your delivery status in real-time.